Frequently Asked Questions

This article answers common questions from editors and super users about running a journal on JAMS. Each answer links to a fuller guide where one is available.

Getting started

• How do I add a new journal? A Super User adds journals from the 'Journals' tab in the 'Super User' menu. See Add Journals.
• How do I add volumes and issues? Use 'Volume & Issue Management' in the 'Super User' menu. See Add Volumes and Issues.
• What are Application Features, and who can change them? Application Features is where a Super User turns optional JAMS features on or off for the site. Only a Super User can see and change them. See the Application Features Overview article.
• How do I set up a journal website? See Setting up a Journal Website.

Users and roles

• What can each role do? Each role, from Super User down to Billing Manager, grants different access. See Editorial Team: User Roles and the User Roles and Permissions reference.
• How do I assign a role to a user? A Super User assigns roles. See User Registration and Roles Assignment, or Editor Role Management for editorial roles.
• Can one user have more than one role? Yes. You can give one user several roles, and you can give the same role to several users. See Editorial Team: User Roles.
• How do I add Academic Editors (editorial board members)? A Super User adds them. See Academic Editor Management.
• Why can't a user see a menu, button, or action they expect? This is almost always because their role, the journal it is set for, or a related application feature does not grant access. See the A User Cannot See a Menu, Button, or Action They Expect article.

Submissions and the editorial process

• Why can't authors see my journal when they try to submit? The journal's 'Visible to Authors' setting is probably turned off. See A Journal is Missing from the Submission Page.
• How do I assign a Handling Editor to a submission? Only a Journal Editor or Publisher can do this. See Handling Submissions.
• How do I make an editorial decision? See Pre-Checks and Final Decision.
• Can Handling Editors make editorial decisions? Only when the related application feature is enabled. See Allow Handling Editors and Journal Editors to make Editorial Decisions.
• How do I reject or withdraw a manuscript? See Rejecting or Withdrawing a Manuscript.
• How do I invite a reviewer? See Inviting a Reviewer.

Peer review

• How do I set single or double blind review, or the number of reviewers? These are set per journal in the journal's settings. See Add Journals and the Configuring the Peer Review Process article.
• Can authors suggest reviewers? Yes, if the journal allows it. Editors are not obliged to use the suggestions. See Submitting a Manuscript.
• Can I skip peer review for a manuscript? Yes. See Bypass Peer Review.
• Who can see completed peer review reports? This is controlled by a setting. See Visibility of Peer Review Reports.

Publishing and journal websites

• How do I publish an article? See Publish an Article.
• How do I show my published articles on my own (non-JAMS) website? JAMS can send each published manuscript to your server over FTP. See Exporting Published Manuscripts through FTP.
• Why aren't my articles appearing in Google Scholar? If JAMS hosts your journal website, JAMS generates your sitemap automatically every day, which is what search services use to find your articles. If your website is hosted elsewhere, indexing is handled on that site. If articles still do not appear after some time, contact the JAMS support team.
• How do I update or correct a published article? See Post-publication Updates.

Production

• Can I use my own production staff instead of JAMS Production Services? Yes. See The Production Process With Your Own Staff.
• How does XML conversion work? See Manuscript Production Options Overview and XML Conversion in JAMS.

Billing and APCs

• How are Article Processing Charges (APCs) billed? The Article Processing Charge is the fee a journal may charge to publish an accepted article. See Billing Module for Article Processing Charges.
• How do payments work? See Payment Processing.
• What are vouchers? Vouchers give reviewers or authors a discount or waiver on an APC. See Reviewer and APC Vouchers.

Troubleshooting

• A manuscript is stuck at peer review. What do I check? Usually a mandatory earlier step has not been completed. See I am stuck at Peer Review.
• A user is not receiving JAMS emails. What do I check? Check the journal's notification mailboxes and that the relevant email template is active. See Email Mailboxes for Background Notifications and Email Templates Management.
• A user has two accounts or email addresses. Can they be joined? Yes. See Linking Multiple User Email Addresses.
• Registration is failing at the reCAPTCHA step. What should I do? See Registration reCAPTCHA Issues.