Registration reCAPTCHA Issues

reCAPTCHA is a Google service that helps distinguish legitimate users from automated bots in order to protect websites from malicious activity. reCAPTCHA will ask you to confirm that ‘I’m not a robot’.


If reCAPTCHA is not working for you, this may be because you are using an old version of the web browser or a VPN or proxy server is interfering with reCAPTCHA. If you are encountering issues with this service, we recommend undertaking the following steps:

  1. Trying a different browser (Chrome, Firefox, Edge, Safari, etc).
  2. Clearing your browser cache. https://helpcenter.trendmicro.com/en-us/article/tmka-20816
  3. Updating your web browser to the latest version.

If reCAPTCHA is still not working on any browser, try:

  1. Disabling your VPN, Proxy Service, and browser extensions.
  2. Checking for malware on your PC.
  3. Creating a new browser profile.
  4. Resetting your IP address.

If none of these solutions work, please contact us at support@jams.pub to report the issue.

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