Custom Email Domain

This article explains how to configure a custom email domain in JAMS so that notifications are sent from your own domain rather than the JAMS default.

You do this by entering your SMTP settings in the JAMS application.

Entering SMTP Settings in JAMS

Navigate to the JAMS Application Features Page.

Enable the 'Send Notifications from Custom Email Domain' option.

Click 'Configure' and fill in the relevant information.

Domain (e.g., @journal.example.com (including @), if multiple domains, separate them with a comma)
Host
Port
Username
Password

Then Save the settings.

Matching your send address

Important: After you enable Use Custom Email Domain, the default sender address in JAMS changes to the Journal Contact Email. The domain of this address must match the configured domain, otherwise emails may not be sent correctly.

For example, if the configured domain is @journal.example.com but the Journal Contact Email uses @example.com, you have two options:
- Change the Journal Contact Email to use @journal.example.com, or
- Add @example.com in Amazon SES and include it in the JAMS configuration.

Whitelisting JAMS Server (If Required)

If your email provider requires it, add the JAMS server IP ([PROVIDE the current JAMS server IP, confirm with the JAMS team]) to their whitelist so that it can send emails on your behalf.

🗒️ Note: This step is usually not necessary for cloud-based email services like Amazon SES, but it may be required for self-hosted email servers.