Using the JAMS AI Assistant
This article introduces the JAMS Assistant, the AI helper built into JAMS that can answer your questions and point you to the right support article.
The JAMS Assistant is there to give you quick, friendly help while you work, without having to leave JAMS or search the support centre yourself. Ask it a question in English and it will reply using our support knowledge base, and link to the articles it used so you can read more.
Where to find it
When you are logged in to JAMS, look for the JAMS Assistant button and click it to open the chat window.
How to ask a question
Type your question the way you would ask a colleague, for example:
- "How do I assign a Handling Editor?"
- "Why can't authors see my journal when they submit?"
- "How do I set up peer review for a journal?"
The Assistant will reply with clear steps and show the support articles it used, so you can open the full guide whenever you need more detail.
📝 Note: The Assistant may ask you one short question first, such as which role you have or whether your journal website is hosted by JAMS. This is so it can give you the right answer rather than a general one.
What it can help with
The JAMS Assistant is a great first stop for "how do I" and "why isn't this working" questions, such as:
- Setting up journals, volumes, and users.
- Assigning editors and managing the editorial process.
- Peer review, production, and publishing questions.
- Checking a setting when a button or option seems to be missing.
What it cannot do
The JAMS Assistant helps you use the JAMS software. It cannot act on your account or on a specific manuscript for you. For example, it cannot:
- Make an editorial decision or change a manuscript's status.
- Contact reviewers or authors on your behalf.
- Access your account, or see or reset your password.
Important: Please do not share passwords, payment card details, or other sensitive personal information in the chat. The Assistant will never ask you for them.
For questions about the progress of a specific manuscript, contact that journal's editorial team rather than the Assistant.
If you need a person
If the Assistant cannot answer your question, or you would simply prefer to speak to someone, a button will appear so you can reach the JAMS support team. You write your message and it is sent to the team by email, who will follow up with you.
Other Features
The AI Assistant is also home to a few other pages that may be helpful!
The Home Page
Clicking 'Home' in the bottom tab will bring you to the resources that the AI Assistant is pulling from. For smaller journal who are just starting out, the Editorial Guidance knowledge base is available for questions about indexing, ethics, journal launch, growth and good editorial practice.
You can also contact the support email from here if you cannot find what you're looking for.
Newsfeed
The Newsfeed is a hub for new announcements, personalised feature highlights and general updates that are relevant to you and your team.
Feedback
Finally, there is the feedback widget. This tab lets you send feedback easily to the support team at JAMS. Please include your email so we can get back to you! Your feedback can be about the submissions system, production services or the AI Assistant.
Good to know
The JAMS Assistant is powered by AI. It is accurate most of the time, but it can occasionally get something wrong, so it is worth double checking before you take an important or irreversible action. When in doubt, open the linked article or reach the support team.