Correction Requests with JAMS Production Services
JAMS Production Services use their years of experience and expertise to provide professional services in a short amount of time. The standard turn around for the full production process is just 7 days.
JAMS Production Services also flexibly accepts correction requests after Production Services have been delivered. This article is intended to help clarify what you can request, what types of corrections are supported, and how the correction request process generally works. This allows both the client and the JAMS Team work together to produce the best results with clarity.
Before you Submit: File Requirements
Source Formats
We accept the following source formats: .doc/.docx and .tex only. PDFs or Word-from-PDF conversions aren't usable as source files because editable content is required for typesetting and XML conversion.
Tables
Please submit in an editable format, not as images.
Figures
We accept as TIFF, JPG or PNG (non-editable formats).
Free Corrections
Corrections to Production Services are sometimes needed. This can be from an error on our side or from a request raised by the client. Production Services offers free corrections within a limited scope.
Scenario 1: Errors on our side. If you notice an error made on our side, we are more than happy to correct this for you! If the delivered PDF/XML has a formatting mistake, an XML tagging/validation issue or a display issue (e.g. garbled text, missing characters or mis rendered tables), caused by our production process, then we correct it for free with no conditions.
Scenario 2: Limited free updates you can request. If you need to update the manuscript information after the production process, there is an allowance of what you can update and how many times per manuscript.
Free Updates Allowance per Manuscript
| Category | Free Frequency | Scope |
|---|---|---|
| Author Information | 1 time | Name spelling, ORCID/email corrections |
| Funding and acknowledgements | 1 time | Funding number corrections or missing info |
| Compliance statements | 2 times | Adding or correcting key compliance info |
| Main text (typographical) | 1 time | Up to 10 highlighted corrections per manuscript |
| Figure/table data | 1 time | Text errors in titles/captions only |
| Figure/table placement | 2 times | Position within layout only |
| References | 1 round | Supplementing existing reference info, up to 10 corrections |
How to Submit a Correction Request
For a free correction to be accepted and processed by the Production Team, there are some conditions which must be met by the client.
- Requests must be submitted within 90 working days of delivery confirmation
- Corrections must be valid corrections to original work and not a request of new work. This includes no new content, structural changes or significant additions.
- Must fall within the scope underlined above.
- Request must come within one consolidated written request. For example, if several corrections are needed, they must all be included in a single email request.
Corrections that are NOT covered
These requests are strictly not accepted.
- Subjective or aesthetic preferences on the already-approved layout.
- Journal-wide redesigns that have occurred after delivery.
- Errors caused by the customer's source files.
- Third-party platform/device/browser display differences outside of our control.
- Rework caused by the client's own changed requirements or delays.
Requests Beyond the Free Scope
Correction requests that go beyond the free scope detailed above will be assessed by our team. They will be classified as either Minor, Moderate or Major corrections and a written quote will be sent before the corrections are complete.
No work will occur until the client accepts the quote in writing. Prepayment may be required and is subject to the Production Team's judgement.